WHAT INFORMATION DO WE COLLECT ABOUT YOU?
We collect information about you when you register with us, contact us via social media or commence/complete an online transaction to use our products and services. We collect information about you when you contact our reservations team to make a booking at our hotel. If you contact us we may keep a record of that correspondence.
We also collect information from you when you sign up to any of our marketing communications, complete our voluntary customer surveys, enter our competitions or provide feedback. These may be carried out online, by telephone or in person.
Some of the information we collect may be classed as personal data, that is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.
In doing business with you, typically we will collect:
- Contact details (including name and address, telephone and email details)
- Personal information (for example date of birth, nationality, passport number)
- Credit card details (for reservation and transaction purposes)
If you have special requirements, then it may also be necessary to collect details about diet or disability or any other preferences that you may have.
In order to serve you better, we may collect information about anniversary dates, newspaper preferences, bedding preferences and the like.
If you choose to connect with us via social media links, for example such as Facebook or Twitter, we may collect your user name, your name (including surname) and email address, your gender, and your location. We may also collect your birthday and other significant dates for making special offers to you around your birthday and other anniversaries.
From our overseas guests we also collect passport details, as required by law.
If you provide us with any personal data relating to any third party (e.g. information about your spouse) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal data for the respective purposes.
HOW WILL WE USE THE INFORMATION ABOUT YOU?
We use the information we collect about you to process your bookings, answer your queries, process your gift voucher purchases and to provide our hotel and restaurant facilities and services.
With your consent, we will contact you via our marketing and sales channels (email/ phone/ post) about our products and services which we think may be of interest to you.
We may use your information collected from the website, via cookies or direct input, to personalize your repeat visits to our website and send triggered messaging emails to you.
We may use your information to meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us.
We sometimes engage the services of trusted third parties to process the information collected by generating anonymized statistics to assist us with our marketing campaigns and business analysis. It is not possible for the business to identify an individual from such anonymized data presented in our internal reports.
Where we use contracted and trusted third parties we will share your data with those parties for that purpose. This includes the processing and delivery of marketing communications to you and any other third party services engaged to perform a business support, operational or administrative function.
Third parties are subject to confidentiality obligations and may only use your personal data to perform the necessary functions and not for other purposes.
We do not share your data with any third parties outside of the above processing arrangements. From the data we collect, you will only ever receive marketing communications from BnA HOTEL
We may also disclose personal data as permitted or required by law. For instance, we are legally required to retain details of guests who have stayed with us during the last 3 years. If asked by the authorities, such as the police, we may share your personal data with them for the purposes of prevention and detection of crime. Information is not shared with them outside of this purpose.
TRANSACTION AND INFORMATION SECURITY
We understand how important it is to securely store any information that you provide. We take reasonable appropriate technical and organisational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss and unauthorized access or disclosure. Although we take reasonable care to keep your personal data secure, we cannot be held liable for any loss you may suffer from unauthorized access or loss of any data provided. As part of our security measures, we use encryption technologies for online transactions via our booking websites.
Your personal data will be retained for as long as it is necessary to fulfill the purpose for which it is collected or for business or legal purposes, or in accordance with applicable laws
If you are a member of our email database, we will retain your data and continue to communicate with you until you unsubscribe.If you no longer wish to be contacted, you can unsubscribe by contacting email@example.com.
- To enable certain feature and functions (e.g. remembering your user-id, browsing and other product and/ or service preferences).
- To identify the causes of problems arising at web servers and to resolve these problems or improve efficiency of group websites.
- To improve the contents of the website and emails from us.
- To customize the contents of the website and emails from us to suit your individual interests or preferences.
- To utilize your browsing history on the website and the results of questionnaires for market research or marketing.
When someone visits www.bna-hotel.com we use Google Analytics to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.